Quality product, delivers on promise
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with …
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What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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Popular Features
- Reporting in real-time (10)8.989%
- Pageview Tracking (10)8.585%
- Referral Source Tracking (10)8.383%
- Device and Browser Reporting (10)7.777%
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What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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What is Chartbeat?
Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.
Chartbeat Features
- Supported: Real-time and historical analytics dashboards
- Supported: Headline Testing
- Supported: Image Testing
- Supported: Reporting Tools
- Supported: Raw Data Pipeline
- Supported: Conversions Dashboard
- Supported: Recommendation Engine
Chartbeat Screenshots
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Chartbeat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
Reviewers rate Reporting in real-time highest, with a score of 8.9.
The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-24 of 24)Companies can't remove reviews or game the system. Here's why
March 13, 2024
Quality product, delivers on promise
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with journalists and highlight potential action items for the newsroom. Headsup display assists our digital team with realtime curation of our homepage and the API helps us populate a trending story widget on our site.
- performance tracking of trending stories
- highlighting audience segments (subscriber, guest)
- highlighting social traffic - what social referrals are important
- track conversions and conversion path
- Monthly reports -can we get a dashboard so we can better manage these?
- more than 12 months of data would be nice - like 24 months is probably sufficient
- user path is a bit vague based on the types of reporting available
March 06, 2024
Would definitely recommend Chartbeat - 100%
We use Chartbeat on a regular basis every day to monitor the analytics of our website, both in realtime and reflecting on the past performance of content using the historical dashboard. It's a crucial tool for our editorial team, and much more user-friendly (and well-presented) than Google Analytics. Our entire team is familiar with the product and encouraged to use it regularly, and we have daily quickfire reporting sessions every morning which are all carried out using data from Chartbeat.
- Realtime data is updated much faster than other tools
- All of the data in Chartbeat is presented clearly and very easy to understand
- It's very easy to navigate around. You don't have to be a master of the invisible corridors to know where to find things!
- Very easy to switch between live data and historical data
- Good breakdown of different user types, ranging from loyal to casual
- Traffic source data is well presented on the realtime dashboard
- Traffic source data is less granular on the historical dashboard than it is in realtime
- It can be hard to do a deeper report over a period of time, it tends to focus on top articles for any date range
- You can't sort the live data page, if for example you wanted to do a quick check of the total page views for articles so far that day. You have to wait for the following day to run checks like that as a historical report
April 18, 2022
Chartbeat: what we needed to improve our website
Thanks to this software we have considerably improved the traffic on our website, improving the content we publish, attracting more audience. It has functions such as web page analysis, which tells us the visitors, what the users saw more of the page, the time they took, and all in real-time.
- It has an analysis of published content, which allows us to see what are the contents that have captured more audiences across the page, replicate those topics and generate more traffic.
- We can index our website in the software and see the articles that have had more interaction, those that are on the rise and those that are in decline, and the behavior of users within our website.
- Videos are also monitored by this software and we can easily monitor the reach of the videos uploaded on our platform.
- I would like its mobile version to be as extensive as the web version, so I could use the software anywhere without limitations.
- It would also be great if they would alert me when the numbers and trends of the page are down, so I can take the foresight and make corrections.
- They could make their interface a little less overwhelming so that only the requested data would be visible on the screen and not all the data at once.
November 30, 2021
If you want numbers, you need Chartbeat
Chartbeat offers the best real-time page view and unique browser tracking. It's an excellent tool to track the impact a story is having on social media. The best way to use it is to always use it. Have it open all the time to track stories and make sure you placed them in the right place on your website for maximum impact.
- Real-time tracking
- Social media impact
- Headline testing
- More mobile options
November 10, 2021
Give me a (Chart) beat!
My team uses it to gauge what users are reading and how to rank stories on our website. Chartbeat is displayed prominently in our newsroom so all can see it, although only the digital team has individual logins. Chartbeat helps us deliver page views and follow-up on stories generating interest. It also displays referrals, allowing us to see where traffic is coming from.
- See in real-time which stories are performing well.
- A/B headline tests allow my team to deliver the best entry to our stories.
- See referrals, letting us cater stories to sites.
- Clear definitions of what every link on Chartbeat means.
- Referrers on mobile app is limited compared to desktop.
- Ability to compare more than a month out.
July 27, 2021
Decent
I use it to track analytics of editorial content that is published on the website. It is being used across the department, and is likely also being used across the entire organisation. It helps me and other writers target content and see which is performing well, and which is performing badly, as well as social media insights.
- Visualisations are good.
- It tells when something has picked up on social media.
- Good tracking across the day.
- Search could be better.
- Analysis over time needs improvement.
- More social media insights from other platforms.
July 16, 2021
Chartbeat is off the charts
We use it across the editorial team to track all our content and pageviews.
- Showing social pages (Facebook, Reddit, Twitter) where content is linked.
- Predicting which pages will rise or drop views.
- Desktop display showing where people click and with quick summary on the page.
- Better historical views/reports.
- Better sorting by different types of metrics.
- Smoother integration with Apple News data.
July 16, 2021
Chartbeat review for online news site
Chartbeat is being used mostly by my department (Editorial). It is not being used across all of ABC News. We use it to judge what news articles on our website are doing well and to determine future articles based on success.
- Track success of certain articles.
- Track where the articles are doing well (social, search, etc.).
- Track articles that are being alerted to users and noticing spikes in traffic.
- Needs better historic traffic data.
- Disappointed it got rid of tweets sending traffic.
- Has some confusion between videos and articles being alerted.
July 16, 2021
Chartbeat — Useful. Reliable. Simple.
We use Chartbeat across our network, both at the local and national level, to give use real-time results for which stories are driving high engagement. The real-time results give us an effective birds-eye view of where we should be devoting more resources, or, in the instance of low engagement, less.
- Real-time results give you a great glimpse at which stories are driving engagement.
- The referrer traffic indicators allow you to track who's sending you traffic and how much, which affords you an opportunity to tweak your messaging on specific social media platforms, if necessary, or double down where appropriate.
- Being able to view results across an entire network or drill down on a specific market is highly useful, especially when tracking engagement for a single story.
- There are times when Chartbeat is buggy when selecting a specific section in real-time results.
- I miss the feature that showed you which specific tweets were delivering high engagement. It added a level of personal touch that's hard to replicate without it.
- It would be nice to be able to drill down on specific markets (sections) for video views. Currently you can only track video views across an entire network.
July 16, 2021
Pros and Cons of Chartbeat
It is being used by our web department in our newsroom. It's also displayed on a TV in the newsroom for others to see which stories are doing best on our website, which helps our managers decide what stories our reporters will be assigned for TV.
- Chartbeat tells where the attention our stories is getting is coming from, letting us know which distribution methods are most effective for our audience and where we should invest the most time and energy.
- Chartbeat tells us how many users are watching video on each story, which shows that having video on a story might make them spend more time on that piece of content and forces us to come up with more creative items for them to consume.
- It tracks data in real time, something that's important in news when you have to make decisions in a fast-paced setting.
- I wish Chartbeat had more detailed trend data, like which type of user is viewing what kind of content and for how long.
- Sometimes I see that users are watching video on a story and that story doesn't even have a video on it, so I'm not sure what causes that. I'm sure that's just a user error.
- I wish Chartbeat could gather the data and spit out recommendations based on trends it finds.
December 18, 2020
Satisfaction!
Chartbeat is a key software for our newsroom. One of the major uses is for monitoring in real time the performance of our articles, and take decisions (for example, move up or down into the scroll of the homepage) for a better performance. Also it´s a good tool to discover technical problems in our infrastructure.
- Real time performance of articles.
- Show metrics for each platform (desktop, mobile, tablet).
- Show info about referrers.
- More detail about devices (SO, resolution).
December 15, 2020
Chartbeat remains the gold standard in tracking realtime web traffic
Newsrooms across Tribune Publishing use Chartbeat for not only realtime metrics, at which the product excels, but also for longer-lens analysis, tracking engagement KPIs like scroll depth, quality pageviews and average engaged time over time and after changes. The product's scalable dashboards and the heads-up display overlay are the most frequently used metrics tool by audience teams. Great product. Great customer support.
- Realtime metrics
- Source tracking
- Analytics
- Advance queries tool could be easier to use and more intuitive
December 02, 2020
Great insights for newsrooms
We use Chartbeat to track individual stations and content across the station group. At NewsNation, we are dedicated to national news content from our 110 stations. Chartbeat's spike alerts are key to find trending content from across the group. We use Chartbeat's big board in our newsroom to monitor our local stations. I also use the heads-up display and headline testing to make strategic decisions when curating content.
- Real-time analytics
- A/B testing
- User friendly
- Doesn't always match Google Analytics
- Not integrated with app
November 29, 2020
MyReview
[Chartbeat] is used across the whole organization but compartmentalized into smaller areas, one of which I run. It's principally valuable for real time information on our audience, and comparison with others, but also in terms of displaying loyal audience and various platforms. I also use Chartbeat historical to monitor performance.
- User friendly
- Always works
- Fast
- Ability to build dashboards including and excluding certain sections
- Visibility of social media post (Facebook mostly) rather than just referrer
- Improved suggestions - they can be weak
November 19, 2020
Why I love Chartbeat
Chartbeat is used across Reach by people at all levels. It allows us to see how we are performing in various KPIs in real time including page views, engaged time and recirculation. It means we can monitor performance across the day and make sure we are delivering to loyal readers and keeping them on our site.
- Real time monitoring
- Historical data is excellent and informs our one to ones
- The mobile app means you can monitor performance on the go
- It would be good to separate off app traffic
- It would be better to make it easier to build dashboards with multiple sites on
November 19, 2020
As important a tool in today's modern newsroom as a notepad and pen
Chartbeat is used across our company as a key analytical tool to monitor audience for our online news platforms. We use it at a national, regional and local level for in excess of 50 news media sites. In my own role I use it across a number of news platforms for which I am responsible. We allow all key editorial staff access to Chartbeat to monitor audience levels. It plays a key role in gauging immediate audience reaction to content and allows is to make operational and strategic decisions based on this information
- Instant 'real time' analytics
- Audience sourcing data
- Flags to indicate important trends
- Access to historic and individual author data
- Historic data is limited to three months
- Chartbeat cannot differentiate between site and app results
- There is always a suspicion of a 'lag' in data as day closes
November 16, 2020
Invaluable tool for journalists
It is used by a select group of editors to monitor traffic on our stories and to test different headlines for stories. I check it constantly to see how the headlines I write are performing on the site—both the number of concurrent visitors, the total number of clicks, and the time spent on each story. It's all really helpful information for me.
- Provide real-time data on individual stories.
- Ease of use: the app works well.
- The web page feature that ranks how each story is performing is terrific.
- I also like that you can see which sources are driving traffic—Google, Twitter, Drudge, etc.
- Love the headline test feature; it's my replacement for sports during the pandemic.
- I'd love to be able to do the headline tests and check how they're performing on the phone app, can only do that on the computer.
October 16, 2020
Chartbeat -- best realtime data for newsrooms
Our brand editorial teams use Chartbeat to monitor progress on a minute-to-minute basis, to get both an instant and longer-term sense of audience engagement with our websites. We use it across all the brands in the portfolio and we have hundreds of users in the organization.
- Tells us the current (up to the minute) state of our audience.
- Gives us context as to the engagement points of the audience.
- Helps guide editorial and product decision making in real time.
- Further video implementation.
- Continue to evolve the user interface (reflecting more than just concurrency).
September 03, 2020
Chartbeat provides the know how for how well online news is doing right to the second
We use Chartbeat to track how well our online stories are doing, how many people read them, and how many people are concurrently reading stories. What works and what doesn't. We can see on a daily basis what news stories are doing well, and see what to follow up on. And also, what isn't doing well and try and work out why. With Chartbeat, we can work out what stories to place more prominently on our page, as they are being looked at by our readers, so it helps with prioritizing what stories go where on our homepage too.
- Instant feedback, live figures.
- Accurate statistics.
- Ability to check figures on the current day.
- Ability to check historic figures.
- Know where to place stories on our homepage.
- Know what links work in stories and what don't.
- The app doesn't show the same stats as you can get on a desktop computer.
- To get the most out of Chartbeat you really need a desktop computer, improved mobile features would help.
It's being used by Rolling Stone's editorial department, as well as our corporate SEO and other departments that assist in optimizing our editorial content strategies.
- Real time reporting
- Crowdtangle integration for sources of traffic
- Easy, intuitive way of figuring out trends and immediate changes in results
- The mobile app needs to be improved
August 25, 2020
Chartbeat is the go-to software for real-time results.
We use Chartbeat all day every day, including on a big monitor in the newsroom to track what content is trending, but also in historical analysis to look back at what worked, when it worked, and why it worked, for future planning assignments. The interface is simply designed and easy to consume, making for quick transitions from data to real-time decisions and results.
- Real-time site monitoring
- Easy to consume graphs and data points
- Insightful historical analysis
- Historical data could go back further in time like Google Analytics.
- Better mobile app interface--I prefer mobile browser over app, but neither are ideal.
- More real-time notifications when things are trending or getting a lot of traffic
August 19, 2020
How I use Chartbeat all day every day
Chartbeat is used across the whole organization to monitor the performance of all content across individual sites, groups of sites, individual authors, teams; different referrers like social media, search engines, direct to site, apps, email, etc. It's also used to monitor homepage performance showing how users interact with and around the site.
- Engagement time with articles, showing you how long readers are staying with the article.
- Breakdown of where traffic is coming from, which helps to see what kind of reader prefers which kind of story (eg what is a "Facebook" story).
- How readers are moving round the site, which articles are being picked up internally.
- The mobile app could be more detailed, it could show page views and more information on referrers.
- Email, apps and IM could be separated to make the data more granular.
- The heads up display often drops off the site.
July 26, 2017
Chartbeat Review
Chartbeat is being used by the analytics and digital teams to track how many users on are on the site at a time. One business problem it addresses is it lets us know how many users could be affected in the case of a site outage. If the number is high then we are typically more conservative about code pushes versus if the number is lower.
- Top Pages - Chartbeat lets you know what pages on the website are being viewed the most.
- Concurrents - Chartbeat tells you how many individual users are on your site.
- Trends - Chartbeat will tell you what time of day is most popular for your particular website.
- Chartbeat includes internals in its calculation which can be misleading sometimes.
- Charbeat sometimes takes a couple of minutes to update.
- Chartbeat tells you what device a user is on but I don't think it's 100% accurate.
December 24, 2013
Chartbeat Delivers Valuable Behavior Data at a Price
Score 5 out of 10
Vetted Review
Verified User
- Chartbeat excels in providing real-time data about a website 24/7.
- Chartbeat highlights your social media activity, and it even lets you link your Twitter handle to the site so you can keep constant track of your presence on Twitter.
- Chartbeat lists the top search terms sending people to your site, allowing you to maximize your SEO plans.
- Chartbeat tells you what your top pages are, but it would be even more helpful if it also showed what pages people are exiting your site from the most. That way, you could focus on creating better links on said pages to keep people on your site longer.
- Chartbeat shows you what percent of your site's visitors are on mobile devices, but it doesn't show which pages are more popular on mobile devices compared to computers and vice versa.
- Chartbeat lists the number of social concurrent visits to your site at any given time, but it would be more beneficial if that number was broken down by each social channel (Twitter, Facebook, etc.).